Over the years most of our suppliers have been professional and reliable but every now and again we get one like TNT.  Years ago we stopped using Business Post because of the really bad service and now TNT are out.  Why? They just don’t get round to collecting like every other courier does.  Our inland courier APC is often here within 20 minutes of a request for a collection.  Before Christmas a TNT driver phoned at 4pm saying “I’m so busy, please can I pick up first thing tomorrow morning?” We said okay but next morning came and went and nobody came from TNT.  Late in the day another TNT driver came and informed us that the first one had been sacked!  Now we thought okay it can happen, just a one-off … but yesterday again, no show, no phone call, no nothing.  The reply from TNT as to why the collection had failed was … and you won’t believe this in this day and age of satnavs etc … “the TNT driver had trouble finding the address” !  Now if that was one of our artists living way out in the middle of the moors I could understand it maybe but even then not really.  Now, if you can’t rely on TNT to collect how can you rely on them to deliver?  No, you can’t, so we’ll use someone else in future thanks, not TNT.