Tag Archive for "customer service"
What a change appears to have come over PayPal in the last few years. Even a short while back we were writing that we have tended not to promote PayPal as a main payment method but things certainly have changed. In years past we tried to tell PayPal what we unhappy about only to be met with complete indifference. No replies to emails. Nowhere to phone other than on a premium rate number etc etc. Now that PayPal have become a “proper bank” they seem to have changed their ethic and are now proactively encouraging businesses to use PayPal by offering competitive rates and good customer service. Yep, they DO reply to emails now. So; we now have the PayPal Express checkout as well as our own PCI DSS compliant secure checkout so customers have every option they need to be able to make their payment easily. We also have a few customers who prefer to send a cheque or postal order to us and so this “payment separately” option still exists. Of course, the advantage of PayPal is that if you have a PayPal account you can buy online without even having your credit or debit card with you. Now all that has to be seen is whether this payment option is truly as secure and free from fraud as PayPal claims it is. If it is then I guess we will stay pals for many years to come. You can see it all in operation here :-)
Much has been made of the great progress made by mankind. There we were banging our flints together to get a tiny spark to light a fire and then within a short time, geologically speaking, we’re setting up the barbecue and smoking out the neighbours! But has it all really been progress? You know, it wasn’t so long ago you’d go into the nice warm bank to draw your money out while now you stand outside in the rain. Once upon a time you had a nice check-in person at the airport to sort everything out and now, unless you want to queue forever, you check yourself in. Once upon a time at the supermarket your goods were scanned and totalled up for you but now you use the so-called “fast lane” and scan and pack your own groceries etc rather than queue at the checkout. Even the Inland Revenue have got in on the act and many self-employed business people now calculate their own tax.
At Artists UK, rather than try to buck the trend, we have decided to offer a similar new service in which we invite our customers to paint a picture, arrange their own printing of it, mount it, frame it and dispatch it to themselves (after they have paid us, of course). Looking at all the progress that has been made by supermarkets, banks, airports and the Inland Revenue we feel sure that this new scheme will be a surefire hit 
Click to see more Drizzt prints by Todd Lockwood